Frequently Asked Questions

Monday-Friday: 6am-8pm

Saturday’s: 8am-5pm

Sundays: Closed (boarding pickups only: 12pm - 2pm)

We require our CANINE clients to be current on the following vaccinations:

• Bordetella (every 6 months)
• Rabies
• DHLPP (Distemper/Parvo)/li>

We require our FELINE clients to be current on the following vaccinations:

• Rabies
• Distemper

You currently do not need reservations, however we appreciate advanced notice if it can be provided..

We do require an appointment for all professional grooming appointments as we book out about 7-10 days. We will happily accept you as a walk-in if we have a cancellation or no show. We do not require an appointment for full service baths or a-la-carte services (nail clipping, anal gland expression, etc.), however appointments are recommended to ensure availability.

Please go to The Client Portal under your account and select the service you wish to book. Or you are welcome to call a pack leader at 214-252-1550 to speak with someone personally.

Vaccinations can be submitted in a variety of ways:

• emailing them to: enroll@thepoochpatio.com
• Submitting them thru The Pooch Patio app
• Logging into our client portal
• Having your vet fax them directly to: 214-252-1650

We accept cash and the following credit cards for services rendered: Visa, Mastercard, Discover and American Express.

We require a temperament test for all new clients on their first day for whether they want to do pack play or to board. The evaluation is to ensure that they are able to play nicely in a pack environment and that our staff is able to handle them effectively and to move them to and from their suite and or through the environment.

A $25 deposit is required for any grooming appointments booked within 4 days prior to any designated holiday. The deposit will be paid toward the balance of the charges at pickup. Should I cancel the booking, or no show my appointment slot, my deposit will be forfeited and may not be applied toward future services.

We do require a temperament evaluation for all NEW day care and boarding clients prior to check-in and is based on the size of dog, integration in our different environments onsite and assessing any signs of resource aggression.

We will evaluate leashing up, walking through the facility, interacting with dogs of different temperaments and sizes, ensuring they can enter/exit suites without signs of aggression or reactivity, and comfortability with staff handling them independently and in a group setting.

We welcome unaltered pets at our facility, however they will be restricted to staying in their designated kennel or suite and taken out for potty breaks in our walk-alone yard throughout the day. They may not participate in pack play if they are not spayed or neutered if over 6 months of age.

Because all of our bakery items are custom made and to ensure the freshest quality, we bake all items at the time of order and require 72 hours notice.

If your pet(s) enters the facility with fleas or ticks, they will be given a basic bath using Citrolux flea/tick shampoo. You as the owner will be responsible for any additional charges incurred as a result.

We offer a couple of different discounted packages for clients that come more frequently and do not want to pay a single day rate. Please visit our Pack Play Day Care services page for a complete outline of these discounted packages. All packages are non refundable and valid for 4 months.

Our guest requirements for members of our pack must:

• Be 4 months and older
• Love humans and be well socialized in order for us to care for them
• Be current on all vaccinations
• Be parasite and disease free
• Be on a monthly flea/tick preventative and heartworm treatment
• Have appropriate registration and credit card documentation on file

Sure! We want your dog going home looking and smelling great on their departure day. We offer a discounted exit bath for all boarding dogs which consists of shampoo, conditioning treatment, a blow dry and cologne. If you desire a professional grooming appointment, we are happy to schedule that for you too. Both need to be reserved at the time of drop off to ensure availability.

We are able to administer oral bordatella vaccinations at our facility in order that your pet stays current every 6 months if they are a regular pack play participant or frequent boarder. We charge $38 per dose and will provide to you proof of the vaccination administration for your records.

The Pooch Patio is a free-play environment. As always, with the interaction of dogs of different sizes, breeds, sex and temperaments, there are inherent risks which even when monitored, may result in injury. As the owner, you assume all risks, including but not limited to behavior problems, the transfer of communicable diseases such as "kennel cough," "puppy warts," or parasites and injuries such as sore or ripped pads, broken nails, unsheathed nails, puncture wounds, abrasions, cuts and communicable illnesses.

Our experienced, professional groomers use extreme care to groom all dogs in a safe, humane and professional manner. There is a chance that your dog can sustain an injury while on the table which includes but is not limited to: a nick, cut, mark, razor burn from the scissors or clippers or brush burn. (Clean face and clean feet can cause irritation until the dogs skin becomes accustomed to this short cut. The client is responsible for any irritation that occurs.) In some instances, muzzling or humanely restraining your dog in order to perform a particular service may be required. I understand that a $25 Muzzle/Handling fee will be charged for dogs that deliberately try to bite the groomer or are unmanageable without the muzzle. Should my pet(s) not be able to be bathed or groomed even with a muzzle, I will be called to collect my (pet) s and I will only be accountable to pay fees for services performed. It is our right to decline further services. Should any injuries be found on my pet after pickup, I will contact the facility within twenty four hours.

We do not accept pets for overnight boarding that require Subcutaneous fluid administration. We will however offer RT pet transport to/from your veterinarian during their stay for any necessary administrations.

Yes, we require that all boarding pets stay on their regular dietary regimine to minimize digestive discomfort. We require that you bring all food pre-measured in individual zip lock bags labeled by meal for their stay, and add 3 additional meals in case their stay gets extended for one reason or another. If you do not provide pre-measured bags, a $25 fee will be assessed for us to do this.

We have a large variety of foods in our Bark Boutique retail store, however if we do not carry your brand, we can either do a pet taxi to the closest retailer that does carry that brand and bill you for the cost of the food and the pet taxi service on your bill, OR we are happy to offer to feed your pet our house food billed per feeding.

We happily dose up to two medications per pet complimentary. An additional fee may be added for additional medications. We ask that you bring any pull packets, peanut butter, cheese or lunch meat to dose your pet. We do not do injections or subcutaneous fluids.

The Pooch Patio is closed on the following holidays and does not allow pick ups or drop offs:

• New Years Day
• Easter
• Memorial Day
• July 4th
• Labor Day
• Thanksgiving Day
• Christmas Day

The front desk at The Pooch Patio is closed for drop offs and pick ups on the above scheduled dates, but our staff is present taking care of the animals. We also typically close early the day prior to a scheduled holiday, but we will always post our hours and any changes in the facility.

Holiday Policy: The Pooch Patio designates the following as scheduled holidays: December 15-Jan 2, March 1-31st, Easter Weekend, Memorial Day Weekend, July 1-5th, Labor Day Weekend, week of Thanksgiving - Sunday prior to Sunday following Thanksgiving Day. Weekends begin on Friday.

• I understand that any designated holiday boarding reservation requires a deposit of $50 per pet at the time the reservation is made.
• Cancellation prior to seven (7) days, the deposit will remain on file to apply towards other goods or services without an expiration.
• Cancellation up to six (6) days from arrival will be charged two (2) nights boarding per pet, and deposit will be applied.
• Cancellation less than twenty-four (24) hours, or a No show, the credit card on file will be charged for the reservation in its entirety.
• Cancellation policies apply for any booking that includes these holidays.

In order to ensure that your pet does not have any adverse reactions to a vaccination, it is preferable that you ensure your pet is vaccinated a minimum of 72 hours prior to arrival at the facility.

If your dog is boarding in a suite, you may bring a bed for them that has a remove-able cover for us to be able to launder should it be necessary. You may bring a t-shirt that smells like you and a favorite toy. No rawhides or undigestible chew bones will be allowed. Note: we cannot launder large dog beds and will only launder soiled covers. We are not responsible for damaged beds during a pets stay.

We will evaluate the extent of matting and if any part of the coat is able to be brushed out without it hurting the dog in the process, and as long as it is humane, we will happily de-matt the pup. We charge $1.25 per minute to de-matt. If the matting is too severe and not recommended, the groomer will acquire verbal authorization prior to the dog getting on the groom table to shave down the pet’s coat completely with clippers. Heavily pelted coats, requiring shave down, will have an added fee based on the weight of the dog. We are not responsible for agitated skin due to hair matting, “pink skin” due to sensitivity, welts, or clipper abrasions as a result of having to shave the hair down to the skin leaving 1/8” or less.

This service is included in the “top dog” groom for all breeds that grow excessive hair in their ears. The Pooch Patio is not responsible for any irritation or ear infection that develops following the removal of ear hair. Clients need to monitor their dog’s ears following treatment for signs of an irritation or redness.

To trim a dog's nails, there are two options. The first is nail clipping which is done using traditional nail clippers and the second option uses a Dremmel tool with a special attachment which files the nails down to a more smooth and round surface. Most dogs prefer the nail dremmel although the noise of the dremmel may initially scare them.

We do external anal gland expression with all grooming services and requested bath services. Internal expressions are performed specifically by veterinarians due to risk of ruptures and complications.